Privacy Notice

This privacy notice explains how Cycle Revive handles personal data when you use sisterelmfuturenet.click, contact us, or request bicycle servicing. It is written for general website use and reflects the information we actually collect and the way we use it.

Effective Date
As stated in this policy
Scope
All users of our services
Questions?
01 · Collection

Data We Collect

We may process your name, email address, phone number if you provide it, inquiry message, and service preferences. We also process limited technical data such as server request metadata and browser or device information when you use the website.

We collect only the details needed to handle an inquiry, booking, or service request.
02 · Sources

How We Receive Data

We receive personal data when you submit a contact form, send an email, call us, or visit the workshop in person. Technical data is collected automatically through the website and its basic security and delivery functions.

Most information comes directly from you, while technical data is created by your use of the site.
03 · Cookies

Cookies We Use

We use cookies that support essential site operation and cookies that remember your privacy preferences. We do not confirm the use of analytics or marketing cookies on this site.

Only limited cookie types are used on this website.
04 · Controls

Cookie Controls

You can manage cookies through your browser controls and, where offered, through privacy preference settings on the site. We use cookies only for essential site operation and to remember privacy preferences.

Browser settings can usually block or remove cookies, but essential site functions may be affected.

Data processing overview

How personal data is used and shared

This section outlines the primary purposes for processing personal data, the categories of recipients involved in service delivery, and the legal context that may govern disclosure.

Processing purpose

Why We Use Data

We use your information to respond to service inquiries, arrange bicycle intake, manage inspection and quote discussions, carry out repairs and adjustments, provide service summaries, maintain website security, and support technical delivery of the site.

We use personal data only for the purposes connected to the website and workshop service process.
Third-party sharing

Operational Sharing

We may use limited third-party support for technical delivery, website security, or similar operational functions. These parties should receive only the information needed to perform their role and are not permitted to use it for unrelated purposes.

Any service provider involved is expected to handle data only for the task assigned.
Legal basis

Legal and Necessary Disclosure

We may share personal data if required by law, to respond to a lawful request, or to protect the security and integrity of the website and workshop operations. We may also disclose information where needed to support a service request or resolve a dispute.

We disclose data only when there is a lawful reason or a necessary operational need.
User Rights

Your Privacy Rights

You may ask to access, correct, or update your personal data, and you may also raise concerns about how it is used. Where deletion or restriction is requested, we will review the request against our operational needs and any legal obligations that apply.

Available rights depend on the type of data and the legal basis for keeping it.
Requests

How to Make a Request

To make a privacy request, use the contact details in this notice and describe what you want us to do. We may ask for additional information to confirm your identity and to locate the relevant records before we respond.

We may need enough information to verify the request before taking action.
Data Retention

How Long We Keep Data

Inquiry records, service notes, and related contact details are kept for the time needed to respond, complete the service process, and manage follow-up or recordkeeping needs. When data is no longer needed, we delete it or de-identify it where practical.

We keep data only for as long as it is needed for the relevant purpose or legal recordkeeping.
Policy Updates

Changes to This Notice

If we make a material change, we will update this page and may also use a reasonable notice method suited to the change. The updated version applies from the date it is posted unless stated otherwise.

We review this notice when our practices or legal duties change.

Contact for Privacy Matters

Email contact
team@sisterelmfuturenet.click
Telephone contact
+60 12-664 5386
Postal address
19, Jalan Bestari 12/2, Taman Nusa Bestari, 79150 Nusa Jaya, Johor
Privacy enquiries